Terms of Service & SMS Mobile Messaging Terms
Effective Date: September 1, 2025
Welcome to the website of New Horizons Behavioral Health, PLLC ("New Horizons," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, https://www.nhbhpllc.org (the "Site"), as well as your participation in our optional SMS/text messaging program.
By accessing or using our Site or by opting into our text messaging services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Site and do not enroll in our SMS messaging program.
Website Use
The information provided on this website is intended for educational and informational purposes only and should not be considered medical, psychological, or mental health advice. Viewing this website or communicating with New Horizons Behavioral Health, PLLC through the Site does not establish a therapist-client relationship.
A therapeutic relationship is established only after appropriate intake procedures have been completed, informed consent has been obtained, and services have been formally initiated.
You agree to use this Site only for lawful purposes and in a manner that does not interfere with the operation or security of the website or the rights of other users.
SMS Mobile Messaging Program
New Horizons Behavioral Health, PLLC offers an optional text messaging program to improve communication with current and prospective clients. Participation is voluntary and requires your prior consent.
If you opt in to receive SMS communications, you agree to receive conversational, informational, and, when you have provided separate consent, promotional text messages from New Horizons Behavioral Health, PLLC.
Text messages may include, but are not limited to:
Appointment reminders and confirmations
Scheduling requests or changes
Intake and consultation information
Administrative updates
Billing notifications
Responses to your questions or requests
Practice announcements
Wellness resources and educational information
Promotional communications regarding services, events, or programs (only if you have opted in)
Your consent to receive text messages is not a condition of receiving behavioral health services.
Message Frequency
Message frequency varies depending on your interactions with our practice, scheduled appointments, and communication preferences. Some individuals may receive only occasional messages, while others may receive more frequent communications related to ongoing services.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier's plan. New Horizons Behavioral Health, PLLC is not responsible for any charges imposed by your mobile carrier.
Please contact your wireless provider if you have questions regarding your messaging or data plan.
Customer Support
If you need assistance with our text messaging program, simply reply HELP to any message you receive from us.
You may also contact us directly:
Phone: (615) 471-0607
Email: info@nhbhpllc.org
Opting Out
You may opt out of receiving text messages at any time.
To stop receiving SMS messages, simply reply STOP to any message you receive from us.
After we receive your request, you will receive one final confirmation message verifying that you have been unsubscribed. Following that confirmation, you will no longer receive text messages unless you choose to opt in again.
If you later decide to resume text communications, you may opt back in using one of our approved enrollment methods.
Mobile Carrier Disclaimer
Wireless carriers, including but not limited to Verizon, AT&T, T-Mobile, Sprint, and other participating carriers, are not responsible for delayed or undelivered messages.
Delivery of SMS messages depends upon your wireless provider and network availability.
Privacy
Your privacy is important to us. All personal information collected through our website or mobile messaging program is handled in accordance with our Privacy Policy.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.
Your mobile phone number and SMS consent information are used solely to provide the communications you have requested.
For additional information about how your information is collected, used, and protected, please review our Privacy Policy at:
https://www.nhbhpllc.org/privacy-policy
Intellectual Property
All content available on this Site, including text, graphics, logos, images, documents, educational materials, videos, and other content, is the property of New Horizons Behavioral Health, PLLC unless otherwise noted and is protected by applicable copyright, trademark, and intellectual property laws.
No content from this Site may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Disclaimer
The information provided on this website is for general informational purposes only and should not replace professional medical or mental health advice, diagnosis, or treatment.
If you are experiencing a medical emergency or mental health crisis, call 911, go to your nearest emergency department, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
Limitation of Liability
To the fullest extent permitted by law, New Horizons Behavioral Health, PLLC shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use of this website or participation in our SMS messaging program.
Your use of the Site is at your own risk.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any revisions will become effective immediately upon posting to this page unless otherwise required by law.
Your continued use of the Site or participation in our SMS messaging program following any updates constitutes acceptance of the revised Terms.
Contact Information
If you have questions regarding these Terms of Service or our SMS Mobile Messaging Program, please contact us.
New Horizons Behavioral Health, PLLC
Website: https://www.nhbhpllc.org
Phone: (615) 471-0607
Email: info@nhbhpllc.org
Service Area: Tennessee and Georgia